Terms of service
Last updated
The short version
- 21+ at all times, with a physical ID. Smart casual. No outside hookah.
- No outside food or drinks, including liquor: we’re not BYOB. Bottle service is available, and all food comes from our kitchen.
- Reservations are held for 15 minutes past the booked time.
- Booth deposits ($50) are refunded if you cancel 48+ hours ahead; private-event deposits if you cancel 7+ days ahead.
- Event tickets are final sale, unless we cancel or move the event: then you get a full refund, fees included.
- Staff handle the coals. Please ask us rather than moving them yourself.
These terms cover reservations, private events, tickets and visits to Charcoal N Chill (Charcoal N Chill LLC).
1. 21+ and the door
- 21+. Strictly 21 and over. No minors, even with parents.
- Physical ID. A valid government photo ID for everyone.
- No outside hookah. No outside hookahs or shisha.
- Smart casual. Smart casual is the dress code.
We may refuse entry or service to anyone without a valid physical ID, or who appears intoxicated.
2. Food and drink
No outside food or drinks, including liquor: we’re not BYOB. Bottle service is available, and all food comes from our kitchen.
3. Reservations
We hold your table for 15 minutes past the booked time; after that it may go to guests who are waiting. Booths that take a deposit ($50) apply it to your tab; it’s refunded if you cancel at least 48 hours ahead.
4. Private events
A 50% deposit secures your date and is applied to your final bill. Cancel at least 7 days before the event for a full refund; inside 7 days, we keep it as credit toward a booking within 6 months. The food and drink rules above apply to private events too.
5. Event tickets
The ticket price and the processing fee are shown before checkout. Your tickets arrive by email as a QR code we scan at the door. Tickets are final sale; you can pass them on by forwarding the email. If we cancel or move an event, you get a full refund, fees included.
6. Conduct and hookah safety
Treat other guests and our staff with respect. Disruptive or aggressive behaviour means leaving. Hookah uses hot coals: our staff handle and change them, so please ask rather than moving them yourself.
7. Liability
Hookah carries the usual risks of smoke and hot coals, and you choose to use it. We aren’t responsible for incidental damage to clothing or belongings from hookah equipment, or for items left behind. Nothing in these terms limits a liability that the law doesn’t allow us to limit.
8. Changes and governing law
If we change these terms, we update the date at the top. They’re governed by the laws of the State of Georgia.
9. Contact us
Email charcoalnchill@gmail.com or call (470) 546-4866. 11950 Jones Bridge Rd Ste 103, Alpharetta, GA 30005.